Shipping Policy

🚚 Fast, Secure, and Compliant Shipping from the USA

At PuffBarWholesale.com, operated by StayUa Inc., we understand that fast and reliable delivery is essential. Our U.S.-based fulfillment network allows us to process and ship orders quickly while meeting all federal and state compliance requirements.

We are committed to ensuring your products arrive safely, securely, and in full accordance with the law.

⏱ Order Processing & Delivery Timeframes

We aim to process all orders as quickly as possible. Most shipments leave our warehouse within 24–48 hours after payment and age verification are completed.

Estimated Delivery Times (USA):

  • 2–5 business days, depending on your location and carrier availability

A shipping confirmation email with a tracking number will be sent once your package has been dispatched, allowing you to monitor your shipment every step of the way.

📦 PACT Act Compliance

As a seller of nicotine products, PuffBarWholesale.com complies fully with the Prevent All Cigarette Trafficking (PACT) Act. This includes:

✔ Adult Signature Required
A recipient 21+ must be present to sign for the package upon delivery.

✔ Mandatory Age Verification
All orders must pass age verification before they can be processed or shipped.

✔ Shipping Restrictions
We only ship to U.S. states and regions where vape products are legal.
Orders to prohibited states or ZIP codes will be canceled and refunded.

💰 Shipping Fees & Important Restrictions

Shipping rates are automatically calculated at checkout based on:

  • Delivery location

  • Package weight

  • Selected shipping method

Please note:

  • Shipping fees are non-refundable unless the issue is caused by our error.

  • Certain states, cities, or counties may restrict or prohibit vape shipments.

  • We cannot ship to P.O. Boxes, APO/FPO military addresses, or any location prohibited by law.

  • Customers are responsible for any taxes, duties, or additional fees imposed by their jurisdiction.

🔍 Order Tracking

Once your order ships, you will receive an email containing your tracking number.
You can track your package in real time through the carrier’s website.

If you do not receive your tracking email within 48 hours of purchase, please check your spam folder or contact our support team.

📩 Customer Support

If you have questions about shipping, delivery delays, tracking issues, or legal restrictions, our team is ready to assist.

Support Email: support@puffbarwholesale.com

We aim to respond as quickly as possible during business hours.

Thank you for choosing Puff Bar Wholesale, proudly operated by StayUa Inc. We are committed to providing fast delivery, compliant shipping practices, and exceptional service for every order. 💨🛍️