Privacy & Age Policy

Welcome to PuffBarWholesale.com, a website operated by StayUa Inc. (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal data and ensuring transparency regarding how your information is collected, used, and safeguarded.

By accessing or using PuffBarWholesale.com, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect two categories of information: personal data, which identifies you individually, and non-personal data, which helps us improve the performance and functionality of our website.

A. Personal Information

When you interact with our Site, we may collect the following personal information:

  • Full Name – Used for order identification and processing

  • Email Address – For order confirmations, account notifications, and optional promotional messages

  • Phone Number – For delivery coordination and customer service

  • Shipping Address – Required for shipping your purchases

  • Billing Address – For payment confirmation and fraud prevention

  • Date of Birth – Used to verify that you are 21+ and legally eligible to purchase vape products

  • Payment Information – Processed securely by third-party providers; we do not store full payment details

We collect this information when you:

  • Make a purchase

  • Checkout as a guest

  • Create an account

  • Sign up for our newsletter

  • Contact our customer support

  • Participate in promotional events or offers

B. Non-Personal Information

This data does not personally identify you but helps us optimize website performance:

  • IP Address – Used for fraud detection and geographic compliance

  • Browser Type & Version

  • Device Type & Operating System

  • Referrer URL – Identifies how you found our website

  • Pages Viewed & Time Spent – Helps us improve user experience

This information is collected automatically via cookies and analytics tools.

2. How We Use Your Information

Your information is used strictly for lawful business purposes, including:

A. Order Fulfillment

  • Processing and confirming purchases

  • Payment verification

  • Packaging and shipping products

  • Sending order updates and tracking information

B. Age Verification & Legal Compliance

  • Ensuring customers are 21 years or older

  • Complying with the PACT Act, FDA guidelines, and state-specific regulations

C. Customer Support

  • Responding to questions and concerns

  • Managing returns, refunds, and warranty claims

  • Providing order-related assistance

D. Marketing & Promotional Communication (Optional)

  • Sending exclusive discounts

  • Announcing new products and collections

  • Delivering newsletters tailored to your preferences

You may opt out of marketing emails at any time.

E. Improving Website Functionality

  • Enhancing speed, design, and usability

  • Detecting fraud or unauthorized activity

  • Troubleshooting technical issues

3. How We Protect Your Information

We use industry-standard security measures to protect your personal data:

  • SSL Encryption – All sensitive information is transmitted securely via HTTPS

  • PCI-DSS Compliant Payment Processors handle payment information

  • Restricted Data Access – Only authorized staff may access customer information

  • Routine System Audits – Security checks help identify vulnerabilities

  • Data Minimization Practices – We collect only what is necessary for order fulfillment and legal compliance

Although we take strong precautions, no online platform can guarantee 100% security.

4. How Your Information Is Shared

We do not sell, trade, or rent your personal information. However, certain third parties may receive data when needed for core operations:

A. Service Providers

  • Payment processors for secure transactions

  • Shipping carriers for delivery and tracking

  • Marketing platforms for sending permitted communications

These providers are contractually required to maintain confidentiality.

B. Legal Obligations

We may share data when required by law, including:

  • Court orders, subpoenas, or regulatory requests

  • Investigations into fraud or unlawful activities

  • Enforcement of our Terms & Conditions

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Types include:

  • Essential Cookies – Enable cart functionality, login, and checkout

  • Performance Cookies – Track site usage anonymously for optimization

  • Functional Cookies – Store preferences such as language or region

  • Advertising Cookies – Allow personalized promotions and retargeting ads

You may disable cookies in your browser, but certain site features may not function properly.

6. Your Rights & Choices

You maintain control over your personal data. You may:

✔ Request access to the information we hold
✔ Update incorrect or outdated information
✔ Opt out of marketing communication
✔ Request deletion of your account and associated data (unless legally required to retain it)

To exercise any rights, please contact us at:
📧 sales@puffbarwholesale.com

7. Third-Party Links

Our website may contain links to third-party sites. These external platforms have their own privacy policies.
We are not responsible for their content or data practices. We recommend reviewing their privacy terms before providing personal information.

8. Compliance With Laws & Regulations

PuffBarWholesale.com complies with all relevant federal and state laws, including the PACT Act. This includes:

  • Age verification for all customers

  • Adult signature required upon delivery

  • Shipping restrictions to states or regions where vape products are prohibited

  • Protection of minors – We do not knowingly collect information from anyone under 21

If you believe data has been collected from a minor, contact us immediately.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect new laws, updated practices, or improvements to our services.
A revised “Effective Date” will be posted at the top of this page.

Continued use of the Site after policy updates signifies your acceptance of the new terms.

10. Contact Us

If you have questions regarding this Privacy Policy or need assistance with your personal data, please reach out:

📧 Email: sales@puffbarwholesale.com

We value your trust and are committed to handling your information securely, transparently, and responsibly.