Refund & Returns Policy

Thank you for shopping at PuffBarWholesale.com, operated by StayUa Inc. We strive to provide the highest quality products and exceptional service. Due to the nature of vape products and federal regulations, our return and refund guidelines are strict for safety reasons.

By placing an order on our website, you agree to the terms below.

1. Eligibility for Returns & Refunds

We accept returns or replacements only under the following conditions:

A. Defective or Damaged Products

If an item arrives damaged, defective, or non-functional, you must notify us within 48 hours of delivery.

B. Incorrect Item Received

If you receive an incorrect product, you must report it within 7 days of delivery.

C. Unopened, Unused Products (Case-by-Case Approval)

For hygiene and safety, opened or used products cannot be returned.

In certain cases, unopened products may be considered for return, but only with prior authorization from our support team.

❌ Important: Not Eligible for Return or Refund

The following situations are not eligible for a return or refund:

  • Products damaged due to misuse, improper handling, or modification

  • Items opened, used, or tampered with

  • Flavor preference issues

  • Normal battery degradation or user error

  • Products shipped to unauthorized or restricted states

  • Orders reported outside the designated time window

2. Return Restrictions

Because we sell nicotine-containing and sealed vape products, we must comply with strict health and safety standards.
We cannot accept returns of any opened, used, or partially consumed items.

Any item suspected of tampering or misuse will be rejected for return or refund.

3. Steps to Initiate a Return or Refund

If you believe you qualify for a return or replacement, please follow the steps below:

1️⃣ Contact Us

Email our support team at support@puffbarwholesale.com within the required timeframe. Include:

  • Your order number

  • Photos of the defective or incorrect item

  • A brief description of the issue

2️⃣ Return Authorization

After reviewing your request, our team will provide next steps.
If approved, you will receive a Return Authorization (RA) along with instructions for shipping the item back to our warehouse.

Items returned without authorization will not be processed.

3️⃣ Refund or Replacement

Once we receive the returned item and confirm its condition, we will:

  • Issue a refund to your original payment method, or

  • Send a replacement item

Refunds typically appear within 5–10 business days, depending on your bank.

If the original payment method cannot be used, store credit may be issued.

4. Refund Process & Store Credit

Refunds

Refunds are issued to the same payment method used at checkout.

Store Credit

If your payment method is unavailable or declines the refund, we may issue store credit equal to the value of the returned item.

Shipping Fees

Shipping costs are non-refundable, unless the return is due to an error on our part (such as receiving the wrong product).

5. Order Cancellation Policy

You may cancel your order only if it has not yet been shipped.

Once an order has been processed and handed to the carrier, cancellations are no longer possible.

To request cancellation, contact us immediately at:
📩 support@puffbarwholesale.com

Approval is not guaranteed if the order has already entered fulfillment.

6. Contact Us

If you have any questions about this policy or need assistance with a return, our team is here to help.

📧 Email: support@puffbarwholesale.com

We appreciate your cooperation and understanding. Thank you for choosing Puff Bar Wholesale, proudly operated by StayUa Inc. We look forward to serving you again soon.